Privacy Policy

Last updated: February 12, 2026

1. Introduction

RTC VoiceCloud ("we", "us", "our") operates the KBAM platform. This Privacy Policy explains how we collect, use, and protect information when you use our Service.

2. Information We Collect

We may collect the following types of information:

  • Account Information — Name, email address, and group memberships provided through Microsoft Entra ID authentication.
  • Uploaded Content — Files, articles, and other materials you upload to the Service.
  • Usage Data — Access logs, download counts, and timestamps collected through Azure Monitor for operational purposes.
  • Technical Data — Browser type, IP address, and device information collected automatically through standard web server logs.

3. How We Use Your Information

We use collected information to:

  • Operate and maintain the Service.
  • Authenticate users and enforce access controls.
  • Generate usage statistics (e.g., file download counts) for administrative purposes.
  • Improve the Service and troubleshoot issues.
  • Comply with legal obligations.

4. Data Storage & Security

Data is stored in Microsoft Azure infrastructure, including Azure SQL Database and Azure Blob Storage. We use industry-standard security measures including encryption in transit (TLS) and at rest. Authentication is handled through Microsoft Entra ID with group-based authorization.

5. Data Sharing

We do not sell or share personal information with third parties for marketing purposes. Information may be shared with:

  • Service Providers — Microsoft Azure for hosting and infrastructure services.
  • Legal Requirements — When required by law, regulation, or legal process.

6. Data Retention

We retain account information and uploaded content for as long as your account is active or as needed to provide the Service. Usage logs are retained according to Azure Monitor retention policies.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or delete your information. Contact RTC VoiceCloud support to exercise these rights.

8. Cookies & Tracking

The Service uses essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by the "Last updated" date at the top of this page.

10. Contact

For questions about this Privacy Policy, please contact RTC VoiceCloud support.